At Serve Business Consulting, we tailor strategies that drive growth, boost loyalty, and transform your business from the inside out.
As a locally owned consulting firm, we know firsthand the unique challenges and opportunities small businesses face. Our dedicated team works closely with you to craft practical, personalized solutions that enhance every touchpoint—from customer interactions to employee engagement—delivering real, measurable results.
What we do
Monitoring
Customer & Employee Experience
Data gathering and interpretation are at the heart of the ServeBC business model. We provide extensive solutions to meet any demand - whether you want one-time feedback on a recent event or want to get an ongoing sense of the pulse of your organization.
Accreditation
Customer & Employee Experience
Customer & Employee Experience
Want to stand above the crowd? Our customer and employee satisfaction accreditation programs allow your business to showcase your exceptional customer service skills and outstanding office culture!
How we do it
Retention Consulting
We've helped businesses go from a 4% average customer retention rate to 20% through guidance, training and data analysis. We'd love to help you do the same!
Customer Service Training
Our proprietary customer service training programs empower the customer-facing employees in your business by giving them the tools to meet (and exceed) each customer’s needs, resolve difficult situations, and ensure consistency in every interaction.
Management Coaching
Our Live to Serve Coaching Program™ has been skillfully created to support front-line staff in their interactions with clients and management in their relationships with workers.
Process Improvement
We are Lean Six Sigma certified to help you streamline and improve how your business runs.
