How are we different?

Hi, I’m Keith Hessel, founder of Serve Business Consulting LLC (Serve BC). I am a strong advocate for excellent customer service #kingdomclass in the Colorado front range region. I hold certifications in business improvement (Lean Six Sigma) and have helped companies establish highly successful customer retention programs (averaging 16-20% improvement).

For the last 20 years, I have been serving people

in some way or another. What started out as a

way to earn some extra spending money has turned into a lifelong passion of "doing the right thing". Because of that, I tend to have a very black and white sense of what customer service is - and what separates the good from the better in that regard.

In the last 5 years, that vision has come into focus in a very unexpected way. I've been blessed to have multiple positions where I am the person that is sought out for the “how-to” of what many call "Kingdom Class Service" . Whether you want to look at that phrase as meaning service fit for a king of men or service befitting the Kingdom of God, it is a phrase that stands out to me as being the epitome of serving someone else. My own vision has narrowed down to a phrase...a phrase that is now the motto of this company: "Live to Serve - Serve to Live".

When I’m not helping businesses improve, I can be found spending time with my wife and five children, often volunteering by serving my church community and the larger Colorado Springs area.