World Class
Accreditation Program
"World-class customer service" is something that many businesses aim to offer. In today’s day and age, though, customers want accountability! This accreditation program is designed to monitor, enhance and certify the way your company interacts with its clients on the outside. We will provide you with the information you need to spot worrying trends in customer satisfaction early on and help you take appropriate action. By completing the accreditation requirements, your organization earns SERVE™ accreditation as a top-tier provider of customer service. Obtaining accreditation requires meeting the World Class Standards™ (see below) and takes approximately six months.
Recommended program options based on the initial audit may include:
BBB accreditation monitoring and support
It's a BLAST to SERVE!™ customer service certification for all front-line employees
Live to Serve™ Service Coaching
Creation and compilation of ongoing SERVE™-based customer experience survey - including NPS monitoring
Random call monitoring to provide real-time feedback on customer service response
Monitoring of available online customer reviews (Google, Yelp, FaceBook, etc.)
Maintaining your Credentials
Once your audit shows that your customer satisfaction meets the World Class Standards™, your business will be World Class Certified. There is a monthly administrative fee required for bi-annual audits, and other programs may be renewed based on audit recommendations*. Businesses at this level will be able to advertise as such on their own marketing and will be included on the ServeBC World Class Referral List!
-—Accreditation Costs—-
Initial Costs: Starting at $2100
Monthly Costs: Up to $2000 for all data collection services
**Coaching & additional trainings not included**
Annual Maintenance Cost: $4800/year or $500 per month
*Recommended programs will be maintained with a 25% discount
World Class Accreditation Requirements
4.8 Aggregate online customer rating
80% Customer NPS Score
BBB Accredited w/ A+ Rating
4+ Overall score on SERVE™ Interaction Audits
100% of front-end employees BLAST to SERVE™ Certified
*If your business already meets these standards, use the “Learn More” button below to contact us and find out how to get accredited as a World Class Business!